News

        

White Paper on Confrontation Skills for the Front Line Released
08-11-2010 
This controversial White Paper includes tips on how to deal with confrontation from customers in a productive way that is beneficial to the customer and the employee and the organisation.
 


10-11-2009 

White Paper on the future of People in Contact Centres released
21-05-2009 
An important white paper has been released by our team on the future for people in contact centres. You will be amazed.  Contact us today for a free copy.

Review of admin functions delivers dividends
21-05-2009 

A recent commission by a large national company showed how centralising administration functions could save over $30 million per annum and deliver important compliance improvement


Nuqleus 3D a huge UK success
05/21/2009 

Full pilots of the new Nuqleus product release have led to commitments for full rollouts in both the UK and India following outstanding success in delivery of savings and process improvement. 


2 of Australia's Big 4 banks evaluate Nuqleus
21-05-2009 

2 of Australia's largest banks are evaluating Nuqleus 3D for their back office and Business Banking operations.



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                                                               Australia's Leaders in Back and Front Office Optimisation  
                                            

Independent Perspective Australia

IPA was established in 1985 as a consultancy company with a focus on the financial services industry that could actually make positive changes.  Our core values were to work with staff and management of our customers to identify opportunities and using their knowledge of their processes and our skills and our methodology, arrive at real and sustainable benefit.


We offer a comprehensive range of products developed and selected to create real and identifiable benefit to your team or organisation.  We continue to work with Australia and New Zealand's best companies while adding the best of what we learn to our own offerings.

MicroAnalytics

getting consultancy help to the line manager at a low price and fast turnaround

PEPS

Change programs fit for any size organisation

Operational Intelligence

The finest and most able work measurement and management application available today in over 45 major companies throughout the world

Management Skilling

bringing operational and leadership skilling to the first line manager.

Call us today on 02 8004 2109 or email us at contact@iperspective.com.au to discuss how we can help you.